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Professional Service & First Class Presentation

We would like to thank you for looking after the sale of our home in RED HILL. From the outset you provided a professional service that covered every detail. The presentation of the property and your suggested campaign made our choice to commission REMAX Profile the right one.

We appreciated your honesty regarding minor improvements we needed to make to bring our property into todays market place. This in turn gave us the ability to achieve the result we were looking for.

We also appreciated your 1st class presentation at all times and can recommend REMAX highly to any potential future clients.

 Thank you once again and we look forward to any future dealing with REMAX Profile.

Regards

James Tulloch-Facer

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Proactive & a Higher Standard of Agent, You Made the Process Easier

Just wanted to send you a quick note to say thank you very much for the gift I received from you yesterday. It was very nice of you. I have to say you certainly made the whole process of the purchase a lot easier and I really appreciate the proactive approach you took to finalising the contract and closing out any issues that arose. Much appreciated and certainly to a higher standard than the majority of other agents I have dealt with in my time.

Thanks again,

Nick Gothard

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Agents That Think They Know and Don’t! Key Questions You Must Ask When Selecting an Agent!

Have you every thought you knew it all and were great at something only to discover later how bad you were?

I started in real estate at 23 and became successful very quickly, receiving loads of awards for my sales and marketing achievements and yes I thought I was “The Best Agent”.  Being so talented and working incredibly hard and long hours I sold lots of real estate, however looking back I see how much I was lacking and how little empathy I had for my owners and tenants involved in the sales.

So if you are chasing an agent, here are some key questions I recommend you ask:

  1. How many Properties of your own have you sold?
  2. Have you ever been involved in selling due to divorce/separation or financial pressure?
  3. Have you or nearby family/friends been forced to sell your property?
  4. Have you ever auctioned your property/ies?
  5. Have you ever been a tenant during the sale of a property?
  6. Have you ever sold when you have had young children?

Why is this important?  Well if you have been through all of the above you have a different perspective.  You consider the people and their needs and have a good understanding of what they are going through.

For example:

If you have your property’s first open for inspection and the agent did not get the sign up in time.  If you have waited after your own open house to see if it was a waste of time slaving to get it presented perfectly, or if someone actually turned up.  Had an auction that did not sell under the hammer, expected an offer that did not come and no word from the agent either?!  If you have moved mountains and children to prepare for an inspection and no one turned up. When you have experienced all these frustrations first hand, on more than once occasion surely you could not help but be a better agent?

It is little things, like confirming appointments, aiming to have visits at the opens and of course the feedback.  I know myself when I was in my 20’s tired, hungry, and had a huge day, perhaps negotiating into the night there were times I opted to leave update calls to the next day when owners would have been anxious for feedback or wanting to know how things were going.

Now Grant and I commit to contacting our owners everyday, not always a call, it may just be a quick SMS or email but we would not dream of leaving someone in the dark.  The guarantee we offer to our clients is as much about keeping us accountable to what we like when we sell ourselves as it is reassuring potential clients.  It is all about making sure we are truly the best we can be at what we do so the process is smooth and the results excellent for our clients.

We know people are relying on us to do everything possible and everything correctly and the result of the transaction may impact on their lives for a very long time to come!

I apologise to any of my clients who did not get the service they deserved in the early days. I know there is no comparison to the way we work today.

I hope in highlighting the failings of my past I can help you select a better agent when you make your next move. Be sure to choose one who has been on all sides of the fence!

Cheers for now

Christina

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Would You Risk The Cheapest Agent With Your Property?

In Queensland our commissions are regulated so unlike NSW and other states we can charge a maximum scale of fees (5% of first $18,000 and 2.5% of the balance of the purchase price plus GST). Whilst most of us charge this amount (unfortunately we can not charge more :( ) there are certainly some agents that are happy to negotiate and some may even offer a lesser fee.

The question I ask is ” Why do they think they are worth less then 90% of the market place?” perhaps they are?? I would certainly argue that if they can not get for themselves (and their family) the amount of commission 90% of agents ask can you risk them negotiating a sale for you?

As a seller I would always ask if the agents are negotiable. I think it is a great question to ask and see their response. Remember this is exactly the question your buyers will be asking about your asking price. How well the agent protects their own money would surely be an indication of how well they will protect yours!

The agent should be confident in their own abilities and value, if they are not I would be very wary of giving them your most valuable asset and hoping they can negotiate you the best price!

If you think the agent is a good agent despite lacking confidence to charge the maximum fees be sure to ask them of their guarantee. What guarantee have you of their services and them achieving you a result?

I would doubt any would match our efficiency double guarantee – 1. To sell your property in 90 days and 2. To deliver an amazing and detailed list of services. Just email us for a copy, you will be hard pressed to get someone to match it but you are welcome to try.

Cheers

Christina

 

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Bidding at Auction: Overcome Your Fears and Have Success

I often wonder why people are so afraid of buying at Auction.  It is nerve wracking I know and yes you may miss out, but that could happen in a normal negotiating situation.

Having  been on all sides of the fence,  bidding at  auctions as well as selling my own properties by Auction and with  15 years of conducting hundreds of auctions I have a few tips to share.

 

1. Do your homework – You need to know what is happening in the market and selling/sold in the area.  The agent handling the sale should be able to provide you with the recent sales in the area so you can compare.  Check out what else is on the market and how long it has been available at the asking price.

2. Know the Agent – Find out if the agent normally takes the property to Auction or sells them prior.  Ask who the Auctioneer is and if they bid on behalf of the Seller (disclosed bids by law?).  Find out if the Auctioneer will open the bidding if no one else will and at what level.  If possible attend another Auction of the agents/auctioneers to see how they handle it.

3. Advise of you interest – Be sure to tell the agent you want to be advised if another offer comes in.  Under the code of conduct if you do this the agent must advise you before selling the property.  Make sure the agent has ALL your contact details.  If they do look like selling prior there may not be a lot of time for them to advise you and it can all happen after hours.  You don’t want them to leave a message on your work or home number for you not to get it in time.

4. Know the terms and get ready

Deposit – Most auctions are 10% deposit and the balance in 30 days.  However, there are plenty of situations where the owner will vary these terms and allow perhaps 5% deposit and a longer settlement period.  Be ready and able to pay the deposit on the day.  Make sure you have access to a cheque book or you can get a bank cheque ready.

Finance – Auctions are not subject to finance so arrange preapproval.  Some banks will require a valuation so this should be done before the auction.  Remember it will also give you a guide as to the value for auction day.

Building & Pest Inspections – It is becoming more common for the sellers to arrange & pay for this.  Check with the inspectors and see if you are successful can you have the reports transferred to your name.  If reports are not supplied, you need to arrange your own before the auction.  It is an expense but worth the money as it protects you and you know what you are bidding on.

Contracts – Get a copy early with a title search so you know if there are any easements or special conditions.

There are expenses and time preparing for an auction and you may be concerned what if you spend money and are not successful?  The advantage is your deposit and finance will be ready for your next purchase and offering cash & 10% deposit will put you in a position of strength.

Remember you can negotiate and buy a house subject to inspections and finance and find out the house has problems.  If you do not proceed it is the same scenario, where you have paid for reports etc and still need to find another house. 

5. 4 Prices

Both the owners and the buyers usually have several prices to consider.  Take time to think about your prices and get them clear:

The price you would be over the moon to buy it for.  You are confident you have bought well and are happy.

  1. A fair price – you think this is about the market price and are OK with buying it at this price.
  2. More than you would like to pay but will do so if you have to as it is a good property and suits your needs.
  3. Then of course there is a figure – no way, someone else can have it and I will walk away no question.

6. Be clear on the process 

Ask whether or not the Auctioneer will:

-          Opening the bidding if no one else does?

-          Bid against you if you are the only bidder? (In Queensland the Auctioneer has the right to bid against you  as  many times as he likes provided it is not at the reserve price or above.  He must disclose that he is bidding on behalf of the seller)

-          Declare the property “On the Market” Real Estate Jargon for it has passed the reserve price and will be sold.

Other Points to note:

-    The auctioneer must by law call the property three times before     selling the property. He will say something like “ For the first time, for the second time or second call, third and final call and then sold to ….hopefully you J

Where possible see the Auctioneer in action before the day so you can see how he handles the situation. If not ask Questions of the agent or auctioneer so you have a clear understanding of how it will work on the day.

7. Preparing Your Strategy

Think about your different strategy options.

Are you going to open the bidding, come in strong and make your presence felt?

Are you going to sit back and let others control the auction?

If the highest bid is not above their reserve, what price will you pay to secure the property?

Remember if it is passed in, you open the door for other buyers who are subject to finance etc and most importantly, you DO NOT have the first right to negotiate with the sellers. Once the property is passed in it is free for all parties to make offers, negotiate etc.

Most sellers are ready to sell on Auction day, so this is the best time to negotiate with them.  If you do your negotiations during the auction, it is fast and this is why it is important to think about your 4 prices beforehand.  This process is much easier than a normal negotiation where there is lots of waiting to hear back and you cannot see your competitor if it is a dual offer scenario. You can sometimes negotiate for days or weeks and still miss out if someone else comes along at the last minute.  At auction you know your competition and usually the owner is there and can make a decision quickly.

My advice is if you will pay a certain amount for the property then give it your best shot on auction day.  Don’t let someone else buy it after for a price you would have paid!

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